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Frequently asked questions
Our Serum 2 packs come as a .SerumPack file, and it loads a little differently than dropping files in a folder:Open Serum 2 and go to Menu → Import Preset PackLocate and select the .SerumPack fileOnce imported, you'll find everything under Menu → Factory → Packs → EvoSounds → [Pack Name]
That loads all your presets, wavetables, and noises in one go. (You can also just double-click the .SerumPack file and it will auto-import.)
Still stuck? Contact us and we'll walk you through it.
We offer refunds within 14 days of purchase. Because our products are digital and delivered instantly, each request is assessed case by case, if something's wrong with your order (broken download, missing files, duplicate purchase), email us at support@evosounds.com and we'll resolve it as quickly as possible.
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